EVIQ Terms of Service
Last updated 17 September 2026
These Terms of Service (Terms) govern your use of the EVIQ mobile application, the EVIQ website at eviq.tech, and the EV charging services made available through them (together, the Service). The Service is operated by ChargeLite Pty Ltd (ABN 26 682 475 583) trading as EVIQ (EVIQ, we, us, our).
By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.
1. Who can use the Service
You must be at least 18 years old and able to enter into a binding contract. If you use the Service on behalf of a business or fleet, you confirm you are authorised to bind that business to these Terms.
2. Your account
2.1 To start a charging session you need an EVIQ account. You must provide accurate information, including a valid mobile phone number and email address, and keep it up to date.
2.2 We verify your mobile number by sending a one time passcode by SMS. You must not use a number you are not authorised to use.
2.3 You are responsible for all activity under your account. Keep your login details secure and tell us immediately at support@eviq.tech if you suspect unauthorised use.
2.4 We may suspend or close your account if you breach these Terms, if we reasonably suspect fraud or misuse, or if required by law.
3. SMS and other communications
3.1 By providing your mobile number you consent to receive SMS messages from EVIQ, including verification codes, charging session updates, payment notifications and account alerts. Message and data rates may apply depending on your carrier and plan, including international roaming charges if you are using a non Australian number.
3.2 We do not send marketing or promotional SMS unless you separately opt in. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
3.3 You can opt out of SMS at any time by replying STOP to any message. Reply HELP for assistance or contact support@eviq.tech. Opting out of SMS may mean you cannot verify your account or receive important session and payment alerts, and you may need to use in app notifications or email instead.
3.4 Message frequency varies. Typically you will receive one verification code per sign in or account change and occasional transactional alerts about your charging sessions and payments.
3.5 Our Privacy Policy explains how we handle your mobile number and messaging consent data. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
3.6 We may also contact you by email or push notification about your account, your charging sessions and changes to the Service.
4. Charging sessions
4.1 The Service allows you to locate, start, monitor and pay for charging sessions at EV chargers operated by EVIQ or by third party charge point operators connected to the EVIQ network (Operators).
4.2 Chargers are made available on an as is basis. Availability, charging speed and compatibility depend on the charger, the site, the electricity network and your vehicle. We do not guarantee that any charger will be available, operational or deliver a particular rate of charge.
4.3 You must follow the instructions displayed at the charger and in the app, use only compatible connectors, and comply with any site rules, parking restrictions and signage.
4.4 You are responsible for correctly connecting and disconnecting your vehicle and for any damage you cause to a charger, cable, site or other vehicle.
4.5 Where a charger is operated by a third party Operator, that Operator is responsible for the charger and the electricity supplied. EVIQ facilitates the session and payment on the Operator's behalf.
5. Pricing and payment
5.1 The price of a charging session is shown in the app before you start the session. Prices may be per kilowatt hour, per minute, per session, or a combination, and may include idle or overstay fees for remaining connected after charging is complete. Prices are in Australian dollars and include GST unless stated otherwise.
5.2 Prices can vary by location, time of day and grid conditions. The price shown at the start of a session applies to that session.
5.3 You must add a valid payment method before starting a session. Payments are processed by our third party payment provider. We may place a pre authorisation hold on your payment method at the start of a session and charge the final amount when the session ends.
5.4 If a payment fails you must update your payment method promptly. We may suspend your ability to start new sessions until outstanding amounts are paid.
5.5 If you believe you have been charged incorrectly, contact support@eviq.tech within 30 days of the session with the session details. We will investigate and, where appropriate, refund the disputed amount to your original payment method.
6. Acceptable use
You must not:
- use the Service for any unlawful purpose or in breach of any site rules
- interfere with, damage or tamper with any charger, cable or associated equipment
- attempt to gain unauthorised access to the Service, other users' accounts or our systems
- use automated means to access the Service other than through interfaces we provide
- resell or commercially exploit the Service without our written consent
- provide false information or impersonate another person
7. Intellectual property
The Service, including the EVIQ name, logo, software, content and design, is owned by ChargeLite Pty Ltd or its licensors and is protected by intellectual property laws. We grant you a limited, non exclusive, non transferable licence to use the app and website for their intended purpose. You must not copy, modify, reverse engineer or create derivative works from any part of the Service.
8. Third party services
The Service may link to or integrate with third party services, including payment providers, mapping services, roaming networks and Operators. We are not responsible for third party services, and your use of them is subject to their own terms.
9. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded. Where we are permitted to limit our liability for a breach of a consumer guarantee, our liability is limited to resupplying the service or paying the cost of having the service resupplied.
10. Limitation of liability
10.1 To the extent permitted by law, and subject to section 9, we are not liable for any indirect, incidental, special or consequential loss, including loss of profits, loss of use of your vehicle, or costs of alternative transport, arising from your use of or inability to use the Service or any charger.
10.2 To the extent permitted by law, our total liability to you for all claims arising from the Service in any 12 month period is limited to the amount you paid us for charging sessions in that period.
10.3 We are not liable for any failure or delay caused by events outside our reasonable control, including electricity network outages, extreme weather, or failures of third party Operators, carriers or payment providers.
11. Changes to the Service and these Terms
We may change the Service or these Terms from time to time. If we make material changes we will notify you through the app or by email before they take effect. Continued use of the Service after the changes take effect means you accept the updated Terms.
12. Termination
You can close your account at any time from the app settings or by contacting support@eviq.tech. Any amounts you owe remain payable. Sections 7, 9, 10 and 13 survive termination.
13. Governing law
These Terms are governed by the laws of New South Wales, Australia. You submit to the non exclusive jurisdiction of the courts of New South Wales. If you are located outside Australia, you may also have rights under the consumer protection laws of your own country.